Terms of service

Terms of Service for Pet Paws

Effective Date: September 6, 2025

1. Acceptance of Terms

By accessing and using the Pet Paws website (pattypetpaws.co.za) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. About Pet Paws

Pet Paws operates this online store to provide pet products and services to customers. We are located in South Africa and comply with applicable South African laws and regulations.

3. Products and Services

  • We sell pet-related products including food, toys, accessories, and grooming supplies
  • Product descriptions and images are provided for informational purposes
  • We reserve the right to modify or discontinue products without notice
  • Prices are subject to change without prior notice

4. Account Registration

  • You may need to create an account to make purchases
  • You are responsible for maintaining the confidentiality of your account information
  • You must provide accurate and complete information
  • You are responsible for all activities under your account

5. Orders and Payment

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Payment must be received before order processing
  • Accepted payment methods are displayed at checkout

6. Shipping and Delivery

  • Shipping costs and delivery times are provided at checkout
  • Risk of loss passes to you upon delivery
  • We are not responsible for delays caused by shipping carriers
  • International shipping may be subject to customs fees (customer responsibility)

7. Returns and Refunds

Please refer to our separate Return and Refund Policy for detailed information about returns, exchanges, and refunds.

8. User Conduct

You agree not to:

  • Use our services for any unlawful purpose
  • Interfere with the proper functioning of our website
  • Attempt to gain unauthorized access to our systems
  • Post or transmit harmful, offensive, or inappropriate content

9. Intellectual Property

  • All content on our website is owned by Pet Paws or our licensors
  • You may not reproduce, distribute, or create derivative works without permission
  • Product names and trademarks belong to their respective owners

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

  • Our liability is limited to the maximum extent permitted by law
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the specific product or service

12. Disclaimers

  • Products are sold "as is" without warranties beyond those required by law
  • We do not guarantee that our website will be error-free or uninterrupted
  • We are not responsible for third-party content or links

13. Indemnification

You agree to indemnify and hold Pet Paws harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

14. Governing Law

These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified terms.

16. Contact Information

For questions about these Terms of Service, contact us at:

  • Email: ntelepatience2@gmail.com
  • Business Hours: 

    Operating Hours

    Our online store is open 24/7 for your convenience.

    Our customer support team is available during the following hours:

    • Monday – Friday: 9:00 AM – 6:00 PM (SAST)
    • Saturday: 9:00 AM – 1:00 PM (SAST)
    • Sunday & Public Holidays: Closed.

    Orders placed outside of business hours will be processed on the next business day.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.